It depends on your definition of ‘legitimate’. Yes, most of the products on Temu are real, as in, you will receive them, and it takes about 10 days before they reach your doorstep.
But any tech products you order on Temu are not name-brand unless they have a blue checkmark on their product listing. So far, the only blue check-verified tech brands on Temu are Xiaomi and Lenovo.
Also: Here’s why everything on Temu is so cheap
Earlier this year, an HP representative told ZDNET that the company could not verify that the HP products on Temu were “from an authorized reseller or are authentic HP devices.” Since ZDNET’s inquiry, there are no products on Temu advertised as HP products.
Some customers say the items they ordered look slightly different than they did on the website or were lower quality than they expected.
Temu offers a $5 credit for packages purchased with standard shipping that arrive late. The company will credit you $13 for packages purchased with express shipping that arrive late.
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In other cases, the items can arrive on time, can be decent or good quality, and can be exactly how they look on Temu’s website. Product quality can be unpredictable, which is not so different from offerings on other online stores.
If you receive your items and they don’t look like their online listing, or they arrive damaged, or they don’t arrive at all, your order is eligible for Temu’s Purchase Protection Program. This program guarantees your money back with a full refund if you return your items within 90 days of purchase.