Zendesk

AI-powered Estonian QA startup Klaus acquired by Zendesk

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Klaus – an Estonian-born startup which emerged in 2019 to aid customer services agents – has been acquired by global customer services platform Zendesk for an undisclosed amount. Last year Zendesk also acquired Tymeshift, a workforce management tool, to fold into its product. It would be remiss of us not to mention that the downturn in … Read more

Zendesk emerges from last year’s turbulence with strong outlook

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Last year was a tough one for Zendesk, with several months of uncertainty. But the company appears to have emerged from that instability, none the worse for wear, with a new private equity owner and a fresh CEO to lead it into its next phase. The customer service software company began life in 2007, raising … Read more