UPDATE: Nov. 26, 2023, 7:32 a.m. EST This article has been updated to include details of how to contact Amazon customer service during Black Friday and Cyber Monday 2023.
Buyer’s remorse got you down?
It’s easy to get wrapped up in the Black Friday and Cyber Monday shopping chaos. You see a good deal and you immediately jump on it, without considering whether or not you actually need it. Don’t worry; we’re all guilty of impulse buys at this time of year — especially at Amazon.
With 11 full days of holiday savings from Nov. 17 through Nov. 27, there are plenty of purchases to be had. So it’s no surprise that we often feel the need to get in touch with the online retailer to make changes to an order or return it to the seller.
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Since contacting Amazon can be tricky at times, here are all the ways you can get in touch with their customer service for a smoother online shopping experience this holiday season:
Amazon customer service help page
This is probably the most common, and easiest, way to look for answers to common queries, such as those about Amazon’s return policies or information about international shipping. The page contains a whole library of questions that users can get answers to, including how to track packages or cancel orders. Your most recent purchases will pop up at the top of the page for easy navigation.
To access Amazon’s Customer Service Help Page, go to the website landing page and click on “Customer Service” in the top left of the screen.
Amazon customer service email
Sometimes customer queries need to be worked through on a case-by-case basis, and the answers on the official website need to be more specific to offer any help to shoppers. In these cases, users can email [email protected] and explain their issues. Remember that contacting Amazon’s customer service via email might not be the best solution if you have an urgent question regarding Black Friday purchases, since customers are unlikely to get a prompt response.
Amazon customer service phone number
Need a quicker replay? Call Amazon at 1-888-280-4331. When customers call this number, a bot picks up the phone and eventually connects them to Amazon staff, depending on the type of query that needs to be answered. It’s important to note that customers should have a cell phone number connected to their Amazon account. Customers must enter verification codes that will be messaged to their linked contact information before using this service. In other words, things can get a bit tricky if you’re sharing an account with someone else.
Amazon online chat service
Real-time chatting with Amazon representatives is the most convenient way to get all your questions answered. To use the live chat feature, return to the Customer service help page and click on “Something else.” Another page opens with a list of more help options. Select “I need more help.”
Now the user has officially entered the chat. Type “Talk to associate” in the chat box, and out of all the available options, choose if you’d prefer to talk via chat or call. If you’re looking for immediate help with a Black Friday purchase — be it due to buyer’s remorse, a damaged package, an address change, etc. — this is your best bet to get your needs met.
Contact Amazon via social media
If your questions aren’t that urgent, you can contact Amazon Customer Service at @amazonhelp on X, @amazon on Instagram, and www.facebook.com/Amazon on Facebook.