Documentation startup Mintlify says dozens of customers had GitHub tokens exposed in a data breach at the start of the month and publicly disclosed last week. Mintlify helps developers create documentation for their software and source code by requesting access and tapping directly into the customer’s GitHub source code repositories. Mintlify counts fintech, database and … Read more
We’ve been hearing about the notion of customer experience forever, the idea that we could improve customer interactions with brands digitally. So far, the results have been mixed at best. Sierra, the new startup from Bret Taylor and Clay Bavor, thinks that AI agents could be the next technology frontier, not unlike websites or mobile … Read more
After his grandmother died in Ontario a few years ago, British Columbia resident Jake Moffatt visited Air Canada’s website to book a flight for the funeral. He received assistance from a chatbot, which told him the airline offered reduced rates for passengers booking last-minute travel due to tragedies. Moffatt bought a nearly $600 ticket for … Read more
Air Canada’s argument that its AI-powered customer chatbot was solely liable for its own actions didn’t hold up in civil court (thank goodness), and now the airline must refund a customer who was given the incorrect information about being comped for his airfare. The 2022 incident involved one Air Canada customer, Jake Moffatt, and the … Read more
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PBV, which stands for Platform Beyond Vehicle, was introduced during CES in Las Vegas as a family of EVs built on a flexible vehicle architecture, with different swappable body types. The vehicle can be transformed from a minivan to a full-size van to a small truck, depending on the specific need. The driver cab remains … Read more
Terran Orbital may be close to receiving a major payment from its biggest customer, CEO Marc Bell announced internally at a company-wide meeting earlier this month. Rivada Space Networks is in the final stages of closing funding to help fund a mega-constellation to be built by Terran at a cost of $2.4 billion, revenues that … Read more
Photo: Robin Guess / Shutterstock.com (Shutterstock) At last, we get to the budget airlines which, in fairness, are a bit more open about how terrible they are. Like its cheapo competitors, Allegiant offers you an impressively low price that nets you a seat on a plane, period. “We collect $110 from you at the end … Read more
Database management giant MongoDB says it’s investigating a security incident that has resulted in the exposure of some information about customers. The New York-based MongoDB helps more than 46,000 companies, including Adobe, eBay, Verizon, and the U.K.’s Department for Work and Pensions, manage their databases and vast stores of data, according to its website. The … Read more
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In late October, the identity management platform Okta began notifying its users of a breach of its customer support system. The company said at the time that about 1 percent of its 18,400 customers were impacted by the incident. But in a massive expansion of this estimate early this morning, Okta said that its investigation … Read more
The British Library has told customers that their personal data may have been stolen during a recent ransomware attack that knocked the library’s systems and website offline for the past month. In a notice sent to customers this week, which TechCrunch has seen, the British Library said that its customer relation management (CRM) databases were … Read more