Workplace relationships

Here’s the perfect response to ‘instantly’ shut down passive-aggressive behavior, says public speaking expert

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Picture it: Your co-worker, who you normally get along with, avoided you at lunch, then grunted when you offered to grab him a coffee. He’s clearly annoyed at you, but won’t address it. This is textbook passive-aggressive behavior — a hallmark of people who have trouble handling conflict. As a public speaking trainer, I’ve found that the best way … Read more

People with ‘low emotional intelligence’ always use these 7 phrases, says Harvard psychologist

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Emotional intelligence is the ability to perceive and evaluate feelings accurately in ourselves and in others. The most emotionally intelligent people can access and evoke emotion, understand non-verbal cues, and regulate their feelings to build stronger relationships. As a Harvard-trained psychologist, I’ve seen firsthand how this is key to long-term professional and personal success. So how … Read more