customers

Microsoft’s new safety system can catch hallucinations in its customers’ AI apps

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Sarah Bird, Microsoft’s chief product officer of responsible AI, tells The Verge in an interview that her team has designed several new safety features that will be easy to use for Azure customers who aren’t hiring groups of red teamers to test the AI services they built. Microsoft says these LLM-powered tools can detect potential vulnerabilities, … Read more

SBF team argues for 5-6 year sentence, cite FTX customers’ money

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Government exhibit in the case against former FTX CEO Sam Bankman-Fried. Source: SDNY While prosecutors are requesting that FTX founder Sam Bankman-Fried spend 40 to 50 years in prison for his crimes, the defense team is urging the judge to consider a sentence that’s roughly 90% shorter. Bankman-Fried’s fate will be announced in Manhattan on … Read more

Starbucks Holiday Mugs Recalled After Customers Get Burns and Cuts

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The mugs were sold from November 2023 through January 2024 for about $10, $13 or $20 depending on gift set.Screenshot: US Consumer Product Safety Commission This story originally appeared on Quartz. Nestle USA is recalling more than 440,000 Starbucks-branded mugs after customers reported being burned and cut after using the metallic products, the Consumer Product … Read more

AT&T won’t say how its customers’ data spilled online

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Three years after a hacker first teased an alleged massive theft of AT&T customer data, a breach seller this week dumped the full dataset online. It contains the personal information of some 73 million AT&T customers. A new analysis of the fully leaked dataset — containing names, home addresses, phone numbers, Social Security numbers, and … Read more

Pint-size pickup startup Telo Trucks finds unexpected niche in fleet customers

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When electric-vehicle startup Telo Trucks announced its pint-sized pickup, people predictably went nuts. There’s a cadre for whom small trucks aren’t just convenient, they’re a lifestyle, one that major automakers have largely ignored for the last 20 years as they’ve chased high-margin, full-size pickups. With little more than some renders and early prototypes, the company … Read more

AT&T will give a $5 credit to customers for its major outage downtime

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Were you affected by the AT&T outage that left customers unable to use their cellular service this past Thursday? AT&T would like to make it right by issuing a $5 credit to your account. That’s right. Five bucks. According to AT&T, that amount is the equivalent of one day of service on an average AT&T … Read more

Why were millions of AT&T customers left disconnected? We have an answer

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Ayman Zaid/Getty Images Millions of AT&T customers across the US were unable to make or receive calls, send texts, or access the internet for much of Thursday because of a major outage that started Thursday morning, and we finally know why. Thursday evening, AT&T said, “Based on our initial review, we believe that today’s outage was … Read more

AT&T Is Having Widespread Network Issues as Customers Report Outages

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AT&T’s wireless network appears to be dealing with a major outage. The carrier on Thursday confirmed to CNET that it’s suffering from “wireless service interruptions.”  “Some of our customers are experiencing wireless service interruptions this morning,” a spokesperson said. “We are working urgently to restore service to them. We encourage the use of Wi-Fi calling … Read more

AT&T customers report nationwide service disruptions

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AT&T’s cellular network began experiencing major service problems for customers across the United States early on Thursday morning. Wireless customers took to the carrier’s forums, Reddit (1) (2) (3), and elsewhere to report that they’d lost all voice and mobile data service — with some of those impacted unable to reach 911 emergency services. “We … Read more

Wyze says camera breach let 13,000 customers briefly see into other people’s homes

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Wyze Friends, On Friday morning, we had a service outage that led to a security incident. Your account and over 99.75% of all Wyze accounts were not affected by the security event, but we wanted to make you aware of the incident and let you know what we are doing to make sure it doesn’t … Read more